Privacy policy

The confidentiality of data is of particular importance to Le Bazar SRL and we want to be open and transparent regarding the processing of personal data. Therefore, we have a policy that defines how your personal data is processed and protected.

Who is the operator of personal data?
Le Bazar SRL is the operator of the personal data you transmit to us and is responsible for your personal data in accordance with the applicable data protection legislation.

Le Bazar SRL, having its registered office in Rudeni Street, Nr. 101, C2 Module, N5 Space, Chitila/Ilfov, CUI 42029908, nr. for registration at the Trade Register J23/5498/2021, with the telephone number 0745050505 and the email address office@lebazar.ro.

Where do we store your data?
The data we collect from you is stored in the European Economic Area (EEA), but can also be transferred and processed in a non-EEA country. Any such transfer of your personal data will be made in accordance with applicable law.

Who has access to your data?

The recipients to whom the personal data collected may be transmitted are the suppliers directly / indirectly involved in the process of executing the placed order: employees, merchants, dispatchers, couriers / courier companies, online payment processors, or, as the case may be, authorities of the state (including tax authorities, consumer protection authorities, state bodies competent in criminal matters), as a result of a legal obligation of the Company;

 

What is the legal basis for processing?
For each specific processing of personal data that we collect from you, we will inform you if the provision of personal data is required by regulations or if it is necessary to conclude a contract, if it is mandatory to provide us with personal data and what the possible consequences are if you refuse.

What are your rights?

Right of access:
You have the right to request information about the personal data we hold about you. You can contact Customer Service who will provide you with personal data by email.

Right to portability:
Whenever Le Bazar SRL processes your personal data by automatic means based on your agreement or based on an agreement, you have the right to obtain a transfer of a copy of your data in a frequently used structured format and automatically machinable to you or another party. This includes only the personal data you have sent us.

Right to rectification:
You have the right to request the rectification of your personal data if they are incorrect, including the right to complete incomplete personal data. If you have a Le Bazar SRL account, you can edit your personal data in your account and on the pages of the loyalty program.

Right to delete data:
You have the right to delete at any time any personal data processed by Le Bazar SRL, except for the following situations:

* you have an unresolved request to Customer Service;
* you have an open order that has not yet been shipped or has been partially shipped;
* you have an unpaid debt to Le Bazar SRL, regardless of the payment method;
* if you have made a purchase, we will retain your personal data in connection with your transaction in accordance with accounting law.

Right to object to processing based on a legitimate interest:
You have the right to object to the processing of your personal data based on a legitimate interest. Le Bazar SRL will not continue to process personal data unless we can demonstrate a legitimate reason for processing that prevails over your interests and rights or based on legal proceedings.

Your right to oppose direct marketing:
You have the right to oppose direct marketing, including profile analysis for direct marketing purposes, if there is such processing.

You can unsubscribe from direct marketing by the following means:

* following the instructions in each marketing email;
* changing your Le Bazar SRL account settings;

Right to restrict processing:
You have the right to request that Le Bazar SRL restrict the processing of your personal data in the following situations:

* if you object to the processing based on the legitimate interest in Le Bazar SRL. Le Bazar SRL will restrict any processing of these data until the confirmation of the legitimate interest.
* if the processing is illegal, you can object to the deletion of personal data and request a restriction on the use of your personal data.
* if Le Bazar SRL no longer needs your personal data, but it is necessary to defend your rights in court.

How can you exercise your rights?
We place great importance on the protection of your personal data, and you can therefore use the customer support services that handle your requests in connection with your rights mentioned above.

Right to lodge a complaint with a supervisory authority:
If you are of the opinion that Le Bazar SRL processes your personal data in an incorrect way, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Privacy Notice Updates:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is permanently available on our website. We will communicate any significant changes to the Privacy Notice, such as the purpose for which we use your personal data, the identity of the operator or your rights.

PURPOSE OF ONLINE PURCHASES

Why do we use your personal data?
We use your personal data to provide you with the information, products and services you request or purchase from us online and in our stores. In particular, we use your personal data to process your order and payment, to issue electronic receipts, to manage deliveries, returns and warranty claims for products.
Whenever you make a payment, return a product, or request a financial service, we use your personal data to verify your identity and ability to enter into a contract. If the financial information you provide to us is correct, we will verify it. creditworthiness, we carry out checks on fraud or the prevention of other illegal activities.
If you have requested a VAT invoice or a VAT receipt from us or when one of our employees helps you complete a VAT refund application, we ask that you provide certain personal data to be processed in order to perform the tasks. concerned.
We use personal data to identify you and confirm your legal age for online shopping and to confirm your address to external partners.
We want to offer you different payment alternatives, and we’ll perform analysis to find out what payment alternatives you have available, including payment history and credit checks.

What types of personal data do we process?
We will process the following categories of personal data:

* contact information such as name, address, email address and telephone number;
* payment information and payment history;
* credit information;
* order information.

If you have an account Le Bazar SRL or you are a member of the loyalty program “Member Le Bazar SRL“, we will also process your personal data transmitted in connection with the account or membership, such as be:
* account or membership code;
* order history.

Who has access to your personal data?
Your personal data is sometimes shared with third parties to help us perform certain tasks or provide the requested services. Le Bazar SRL may interact, in particular, with third parties to validate your address, with communication agencies to send you the order confirmation, with storage and distribution service providers for the delivery of your order, with service providers to process your credit / debit card payments, with banks and other financial service providers, with social media channels if you interact with us by tagging / mentioning Le Bazar SRL or by contacting us directly, as well as the online markets through which our products and services are made available for sale.

Please note that many of these beneficiary companies have an independent right or obligation to process your personal data.

How long do we save your data?
When it provides you with products and services, Le Bazar SRL will process the personal data necessary to conclude a contract with you and to fulfill any obligations arising from that contract, regardless of whether that contract relates to an order. and payment or use of other services provided by us or third parties.

If you have chosen to receive electronic receipts, the processing of your personal data required for this purpose is based on your consent.

In connection with the provision of our products and services, we are sometimes subject to the legal obligation to collect, process and store personal data, for example, in order to comply with applicable tax and financial legislation.

DIRECT MARKETING SCOPE

Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations via email, SMS, social media channels, phone calls and traditional mail.

In order to optimize your experience with Le Bazar SRL, we will provide you with relevant information, product recommendations, reminders about the remaining products in your shopping cart and we will send you personalized offers. All of these great services are based on previous orders, items you’ve clicked, and information you’ve submitted.

If you have a Google or social media account, such as Facebook, Instagram, and YouTube, you can receive promotions through the flow of information.

What types of personal data do we collect?
We will process the following categories of personal data:

* contact information such as email address, phone number and zip code;
* if you want updates for children (if you choose to share this information with us);
* sex (if you choose to provide us with this information);
* products and offers you clicked.

If you have an account Le Bazar SRL or if you are a member of Le Bazar SRL Club we will process you, and personal data transmitted in connection with the account and membership, such as:

* name;
* Address
* age;
* order history;
* how you navigated and what you clicked on the site.

Who has access to your personal data?
The data transmitted to third parties is used only to provide you with the services mentioned above, and those transmitted to media agencies and technical providers are intended to distribute direct physical and digital marketing.
We do not transmit, sell or transfer your data to third parties for marketing purposes outside the Le Bazar SRL group.

What is the legal basis for the processing of personal data?
The processing of personal data is based on your consent to direct marketing actions. Exceptions are marketing actions through traditional mail and social media channels, which will be provided based on your legitimate interest if you are a member, account holder or have signed up for direct marketing.

Your right to withdraw your consent and to object:
You have the right to withdraw your consent to the processing of personal data at any time.

If you do so, Le Bazar SRL will not be able to send you any other offers or direct marketing information.

You can unsubscribe from direct marketing by the following means:

* following the instructions in each marketing notification
* changing your Le Bazar SRL account settings
* configuring privacy settings on the social media platform, or
* by contacting Customer Service

How long do we save your data?

We will keep your data only for as long as is necessary to provide you with direct marketing offers and information, depending on your subscription, account or membership status. For email marketing we will consider you an inactive customer if you have not opened an email. mail in the last year.
After this period, your personal data will be deleted.

CUSTOMER SERVICE PURPOSE

Why do we use your personal data?
We will use your personal data to manage inquiries, complaints and product warranties, as well as to provide technical support via email, chat, telephone and social media.
We may also contact you if there is a problem with your order.

What types of personal data do we collect?
We will process any data you provide to us, including the following categories of data:

* contact information such as name, address, email address and telephone number;
* date of birth;
* payment information and payment history;
* credit information;
* order information;
* account or membership number;
* all relevant correspondence.

Who has access to your personal data?
The data transmitted to third parties is used only to provide you with the services mentioned above. If you are a customer in the Asian region, your data will be transferred to an external customer service agency.

What is the legal basis for the processing of personal data?
The processing of your personal data is based on the legitimate interest of Le Bazar SRL.

‘How long do we keep your data?
We will keep your data for 100 days for telephone and e-mail logs, and correspondence is kept for 12 months for case management.
For in-store complaints, your personal data will be stored for 2 years, except in the United States, where it is stored for 5 years.

The right to oppose processing on the basis of a legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of Le Bazar SRL. Le Bazar SRL will not continue to process personal data unless we can demonstrate a legitimate reason for processing that prevails over your interests and rights or based on legal proceedings.

PURPOSE Compliance with legal obligations.

Why do we use your personal data?
We will use your personal data to comply with legal obligations, judgments and decisions of the authorities.

This includes the use of personal data for the collection and verification of accounting data in accordance with accounting regulations.

What types of personal data do we collect?
We will process the following categories of personal data:
* customer number
* order number
* name
* Postal adress
* transaction amount
* transaction date

Who has access to your personal data?
Your information will be sent to the Le Bazar SRL group (for details on the companies in the Le Bazar SRL group, see the annual report, which you can find at about.hm.com).

We will share your personal data with IT companies that offer accounting systems solutions.

What is the legal basis for the processing of personal data?
The processing of your personal data is necessary for Le Bazar SRL to fulfill its legal obligations.

How long do we save your data?
We will save your data in accordance with the accounting regulations in your country.